Nortel Networks Network Router Meridian 1 PC Console Interface Unit User Manual

Meridian 1 PC Console Interface Unit Quick Reference Guide  
This quick reference guide describes the basic components of the Meridian 1 PC Console Interface Unit (PCCIU), and  
provides instructions for what you should do if your PC power fails, or the PCCIU does not work properly.  
Note: The attendant cannot receive calls until your associated PC-based Console software application is up and  
running.  
The front panel of the Meridian 1 PCCIU contains the following:  
The front panel  
• The brandline insert, which you can replace with your own companys logo.  
• The alerter speaker, which lets you know when you have an incoming call.  
• The volume control, which enables you to adjust the headset or handset volume.  
• The Status LED, which indicates the current operating status of the PCCIU:  
Solid green indicates that the PCCIU is working properly.  
Off indicates that there is no power going to the PCCIU. Contact your system  
administrator.  
Flashing red is a major alarm indicating that a system-related error has occurred  
at the Meridian 1 system. Contact your system administrator.  
Flashing green indicates one of the following:  
a. PCCIU is in Night Service or Position Busy  
b. Power Fail Transfer (PFT) switch is in the incorrect position (Off)  
c. handset or headset is not connected properly  
Solid red indicates that the PCCIU is not communicating with the PC properly.  
Contact your system administrator.  
Solid yellow indicates that a failure occurred during the PCCIU self-test diagnostic  
routine. Contact your Nortel distributor.  
Figure 1: Front panel of the PC Console Interface Unit  
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Meridian 1 PC Console Interface Unit Quick Reference Guide  
To remove the PCCIU from service, remove the headset or handset from the PCCIU.  
Night/Busy  
Note 1: Once the headset or handset is removed, incoming calls are directed to other  
consoles in the customer group or to alternate answering positions, if configured.  
Note 2: Attaching the headset or handset to the PCCIU will not change the status to Idle  
mode.  
To place the PCCIU in Idle mode, launch your PC-based Console software application and  
activate the Busy/Idle key.  
Idle  
The PCCIU status LED will light steadily when call processing may begin.  
Note 1: Your PC-based Console software application must support the Busy/Idle key  
functionality.  
If the PC power fails, switch the PFT switch at the back of the PCCIU from 1 (On) to 0 (Off).  
This places the PCCIU in Position Busy status.  
Answering calls  
during a PC or  
power failure  
Note 1: Once the PCCIU is in Position Busy status, incoming calls are directed to other  
consoles in the customer group or to alternate answering positions, if configured.  
When the PC regains power, switch the PFT to 1 (On) and exit the Night/Busy position  
through the PC-based Console software application.  
Alternately, you can remove the console from service by unplugging the headset or handset  
from the PCCIU. See “Night/Busy” on page 3.  
If you experience other problems, contact your system administrator.  
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